[vc_row][vc_column][vc_custom_heading text=”RETURNS” font_container=”tag:h1|text_align:left” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text]60 day Return Policy
We are happy to offer a refund (minus shipping and restocking fees) on unopened products within 60 days of purchase. Please contact us first to initiate your return request.
PLEASE NOTE: All returns require email authorization and are subject to quality assurance review upon receipt. If you return your products without authorization, or if they are found to be opened or used upon inspection, you will not be eligible for a refund. Please note that you are responsible for the cost of return shipping to our distribution center. Please contact us to initiate your request and to receive return instructions and address.
If you have opened or used your product(s) and have any concerns at all, please contact us.
Shipping Policies
Shipping and Handling Fees are Non Refundable.
INTERNATIONAL SHIPPING TERMS
All international orders (outside of U.S.) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by us. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any duties/import fees in the price charged on the website. Please consider import duties and taxes if you are shopping internationally.
By placing an order with us, you authorize us or our designee to facilitate shipment to your address outside the United States. You also acknowledge that, pursuant to the customs laws of your place of delivery, the shipment may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these may be necessary to release your order from customs. For more information, please consult your local customs office.
RETURN TO SENDER
We cannot process or exchange product marked “Return to Sender.”
It is the responsibility of the buyer to make sure that all customer information (including name, shipping address, email address, billing address and billing information) is entered correctly before completing the purchase, and that you are entering a shipping address that is a deliverable address. Always double check before placing your order! If your order is undeliverable due to an incorrectly entered address, you are responsible for the cost to reship a replacement item.
In the event of carrier error, Xoth Nutrition will cover the cost to reship items within United States. Please contact us if you believe there has been an issue with your delivery.
DELIVERED BUT NOT DELIVERED
If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact your local post office directly with the tracking number in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.
REFUND POLICY
We only accept items returned that have not been opened or used for safety and quality assurance.
It is your full responsibility to adhere to following requirements in order to receive a refund. Please email us at support@xothnutrition.com if you have any questions or need any clarifications based on your specific order.
Due to the high volume of orders we receive we will be unable to cancel orders that have already been placed and processed.[/vc_column_text][/vc_column][/vc_row]
